Alpha Omega Life Science
Shipping & returns
Eligibility, cutoff times, packaging and carrier service are confirmed in the accepted order record.
Stocked materials
Eligible accepted orders received before 2 p.m. Eastern Time, Monday–Friday, are ordinarily processed the same business day, excluding holidays and documented exceptions.
Carrier service
Eligible domestic street-address shipments ordinarily use second-business-day air. Carrier performance and weather are outside the shipper’s control. P.O. boxes require a postal-service method and may not qualify for the same service level or temperature-controlled route.
Temperature-sensitive materials
Packaging, refrigerant and carrier service follow the approved handling plan. Inspect the shipment on receipt and follow the lot-specific storage directions. Report visible damage or temperature concerns promptly and retain packaging for review.
Returns and discrepancies
Contact us before returning any material. Research materials require written return authorization. Opened, used, temperature-exposed or improperly stored material may be ineligible for return. Include the order number, SKU, lot, delivery date, photographs and a description of the issue.
Ember guarantee
For Ember, contact support within 60 days of delivery if you are not satisfied. The product-price money-back guarantee applies even if opened.
International and restricted destinations
Availability depends on import and export requirements, carrier service, product restrictions and intended use. Contact us before arranging a shipment requiring special handling.